Illustration: Madelen Lindgren
Complaints regarding education
If you feel that your education does not meet KMH's guidelines for studies, you can submit a complaint. You can also provide feedback, for example, through the course evaluation.
Feedback on education
If you would like to provide feedback on your education, you should first do so through the anonymous course evaluation. This is conducted at the end of the semester. Your feedback is important, and KMH uses the responses to develop the quality of our courses and education.
About the course evaluation and how it works
Questions and feedback regarding an ongoing course
If you have questions or feedback related to the content of an ongoing course, you should:
- First, please talk to the course instructor.
- If that doesn’t resolve the issue, speak with the course coordinator.
If you still disagree, please contact the director of studies at your department.
For questions about exams, please contact the examiner. You can find the examiner’s contact details in the course guide available in the course room on Canvas. If you don’t reach an agreement, please contact the director of studies at your department.
More about how student questions and feedback should be
Pdf, 129.7 kB.
Questions and feedback regarding the study environment
KMH has several committees with student representatives, such as program councils, collaboration councils, equality councils, the Vice-Chancellor's management council, and the Education and Research Board. These are forums where students can raise their concerns and questions regarding the study environment.
If you have general questions or feedback regarding the study environment, student kitchens, or practice rooms, you can also send your questions to helpdesk@kmh.se.
If your question about the study environment is related to your course, please contact the director of studies at the course or program department. If you can’t find a good solution, you can raise the issue with the head of the department. If the problem persists after contacting the head of the department, you can escalate the issue to the Vice-Chancellor.
More about how student questions and feedback should be handled Pdf, 129.7 kB.
Appeal against a decision regarding your education
If you believe that a decision regarding your education is incorrect, you can appeal against the decision. This is done through Överklagandenämnden för högskolan. (The Higher Education Appeals Board.)
Appeals can be made regarding:
- decisions about eligibility and exemptions from eligibility requirements
- decisions about the recognition of previous education or work
- decisions to withdraw resources from a doctoral education
- dejection of a request for a degree or course certificate
- decisions regarding deferral of starting or resuming studies after a study break
Guidelines for studies at KMH and how to appeal against decisions Pdf, 109 kB.
Get answers to simpler legal questions
If you have a simple question about regulations or legal matters, you can send it to Universitetskanslersämbetet (the Swedish Higher Education Authority (UKÄ).
Ask the legal experts at UKÄ
Fråga juristerna på UKÄ
External link.
Submit a complaint anonymously
You can also submit a complaint by filling out a form. If you wish to remain anonymous, that’s fine, but please note that we won’t be able to provide feedback or updates on the matter. Therefore, it is generally best to provide your name and contact information.
Whether you are anonymous or not, you can be sure that every complaint and comment is taken seriously and will be carefully reviewed.
When you submit the form, your responses are sent directly to the head of the Office for Education and Research Support. This office is responsible for issues related to study organization, study environment, and student rights.
Submit complaints by filling out the form
We will handle your personal data carefully. You can submit your complaint anonymously by leaving the fields blank.
Public document
Written communication with KMH, both via the contact form and email, may be considered a public document, since we are a government authority. A public document is accessible to the public and can be requested unless it is protected by confidentiality.